Refund & Return Policy

At LuxuryWardrobe, we want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our return policy, please contact us so we can assist you.

1. Eligibility for Returns

Return or exchange requests may be accepted for products that are:

  • Damaged or defective upon delivery

  • Incorrectly shipped

  • Different from the product ordered

  • Eligible under the specific product’s return conditions

Products must be returned in their original condition, unworn and unused, with original tags, packaging, and accessories where applicable.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to request a return or exchange.

Requests received after this period may not be accepted.

3. Non-Returnable Items

For hygiene and product-safety reasons, certain products may not be eligible for return.

Items that have been worn, washed, altered, damaged after delivery, or returned without original tags/packaging may also be refused.

4. How to Request a Return

To request a return or exchange, contact us with:

  • Order number

  • Customer name

  • Phone number

  • Reason for return

  • Clear photos/videos of the product and packaging, where applicable

Our team will review your request and provide further instructions if the return is approved.

5. Refunds

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method, subject to the payment provider’s processing time.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

Where available, eligible products may be exchanged for another size or product according to our stock availability.

If the requested replacement is unavailable, we may offer another suitable resolution.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue before approving a replacement, exchange, or refund.

8. Return Shipping

If the return is due to a mistake on our part, such as receiving an incorrect or defective product, LuxuryWardrobe may arrange or reimburse eligible return shipping according to the circumstances.

For other approved returns, return shipping charges may be the customer’s responsibility.

9. Failed Delivery / Refused Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, any refund or re-shipment will be handled after reviewing the circumstances and applicable shipping costs.

10. Cancellation

If you need to cancel an order, please contact us as quickly as possible.

Once an order has been shipped, cancellation may no longer be possible and the return process may apply instead.

11. Contact Us

For return or refund assistance, please contact:

LuxuryWardrobe — Dress Beyond Ordinary.